Help & Support
How Can We Help You?
Find answers to common questions and get the support you need to succeed.
FAQs
Frequently Asked Questions
Quick answers to the most common questions about Uniprep Bridge.
Getting Started
The National Benchmark Tests (NBT) assess academic readiness for university study in South Africa. Many universities use NBT results alongside matric marks for admission decisions and course placement. A strong NBT score can open doors to competitive programs and scholarships. Uniprep Bridge helps you identify gaps in your knowledge and prepare effectively.
Click "Get Started" or "Register" on any page. Enter your email, create a password, and complete your profile. You'll get immediate access to the free tier, which includes one full diagnostic test and sample lessons. You can upgrade to a paid plan at any time.
We cover the three core NBT subjects: Mathematics (algebra, functions, calculus, trigonometry, probability), Physical Sciences (mechanics, electricity, chemistry, organic chemistry), and English (reading comprehension, academic writing, grammar, vocabulary). Content is aligned with the CAPS curriculum.
Tests & Assessment
Our diagnostic tests simulate the real NBT experience. Choose a subject, and you'll be presented with questions that adapt to your level. After completing a test, you receive a detailed gap analysis report showing which CAPS curriculum topics need strengthening. You can retake tests to track your improvement over time.
The AI Tutor is a WhatsApp-style chat interface powered by advanced AI. It provides personalized help with any curriculum topic. Ask questions, request explanations, get worked examples, and practice problems. The AI adapts to your learning style and focuses on your specific weak areas identified through diagnostic testing.
Complete your diagnostic tests in all three subjects, work through lessons to close your knowledge gaps, and achieve the minimum score requirements. Once you've demonstrated sufficient mastery, you can request your University Readiness Certificate from the Certificates page. The certificate includes a verification code that universities can use to confirm authenticity.
Account & Billing
Yes! Parents can create a family account and request to link to your student profile. You'll receive a notification and can choose to accept or decline the link request. Once linked, parents can view your progress, study streaks, predicted scores, and set study goals. You maintain control over the connection.
Go to Settings > Subscription and click "Cancel Subscription". Your access continues until the end of your current billing period. You can reactivate your subscription at any time without losing your progress. If you're within 7 days of purchase, you're also eligible for a full refund.
In compliance with POPIA (Protection of Personal Information Act), you can request deletion of your personal data at any time. Go to Settings > Privacy and click "Request Data Deletion". Your request will be processed within 30 days. Note that this action is irreversible and will delete all your progress, test results, and certificates.
Still Need Help?
Our support team is ready to assist you. Reach out and we'll get back to you as soon as possible.